1. Introduction

Hotel Green Karnataka is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or use our services.

Hotel Information:

• Name: Hotel Green Karnataka
• Address: Miskeen Bagh, Near CMP School, Khanyar, Srinagar, Kashmir, India
• Phone: +91 9419064094
• Email: info@hotelgreenkarnataka.com

By using our services or website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

Reservation Information:

• Full name and contact details
• Email address and phone number
• Billing and mailing address
• Payment card information
• Government-issued ID details
• Special requests and preferences

Guest Profile Information:

• Date of birth and nationality
• Travel companion details
• Dietary restrictions and accessibility needs
• Previous stay history and preferences
• Loyalty program information

Communication Information:

• Email correspondence
• Phone call records
• Feedback and survey responses
• Social media interactions

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect:

Technical Information:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Website usage patterns and analytics
• Location data (when permitted)

Cookies and Tracking Technologies:

• Session cookies for website functionality
• Analytics cookies for performance tracking
• Marketing cookies (with consent)
• Social media plugins and widgets

2.3 Information from Third Parties

We may receive information from:

• Travel booking platforms and agencies
• Payment processors and financial institutions
• Government agencies (for compliance purposes)
• Business partners and service providers
• Social media platforms (when you interact with us)

3. How We Use Your Information

3.1 Primary Purposes

We use your personal information to:

Service Delivery:

• Process reservations and manage bookings
• Provide accommodation and hotel services
• Facilitate check-in and check-out procedures
• Handle payment processing and billing
• Respond to inquiries and provide customer support

Legal and Regulatory Compliance:

• Comply with local and national laws
• Maintain guest registration records as required
• Conduct identity verification procedures
• Report to government authorities when mandated

3.2 Secondary Purposes

With appropriate consent, we may use information for:

Marketing and Communications:

• Send promotional offers and newsletters
• Provide information about hotel services and amenities
• Conduct customer satisfaction surveys
• Personalize marketing content and recommendations

Business Operations:

• Analyze website usage and improve user experience
• Conduct market research and business analysis
• Develop new services and enhance existing offerings
• Maintain security and prevent fraud

4. Information Sharing and Disclosure

4.1 Authorized Sharing

We may share your information with:

Service Providers:

• Payment processors and banking institutions
• Technology service providers (website hosting, analytics)
• Cleaning and maintenance contractors
• Transportation and tour operators
• Marketing and advertising partners

Business Partners:

• Travel agencies and booking platforms
• Airline and transportation companies
• Local attraction and activity providers
• Restaurant and entertainment venues

4.2 Legal Requirements

We may disclose information when required by:

• Court orders and legal subpoenas
• Government investigations and compliance requests
• Emergency situations involving safety or security
• Protection of our legal rights and property

4.3 Business Transfers

In the event of merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, subject to continued privacy protection.

5. Data Security and Protection

5.1 Security Measures

We implement comprehensive security measures including:

Technical Safeguards:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing systems
• Firewall protection and intrusion detection
• Regular security audits and updates
• Access controls and authentication systems

Physical Security:

• Secured server facilities
• Restricted access to data centers
• CCTV surveillance in public areas
• Safe deposit facilities for guest valuables

Administrative Controls:

• Employee privacy training programs
• Data access limitation policies
• Incident response procedures
• Regular compliance monitoring

5.2 Data Breach Response

In the event of a data breach:

• Immediate containment and investigation
• Notification to affected individuals within 72 hours
• Reporting to relevant authorities as required
• Implementation of corrective measures
• Ongoing monitoring and prevention efforts

6. Your Privacy Rights

6.1 Access and Control Rights

You have the right to:

Access and Portability:

• Request copies of your personal information
• Obtain data in a portable, machine-readable format
• Receive information about how your data is processed

Correction and Updates:

• Update or correct inaccurate personal information
• Complete incomplete data records
• Request verification of data accuracy

Deletion and Restriction:

• Request deletion of personal information (subject to legal requirements)
• Restrict processing for specific purposes
• Object to certain types of data processing

6.2 Marketing Communications

You can control marketing communications by:

• Unsubscribing from email newsletters
• Opting out of promotional SMS messages
• Adjusting cookie preferences on our website
• Contacting us directly to update preferences

6.3 Exercising Your Rights

To exercise your privacy rights:

• Email us at: info@hotelgreenkarnataka.com
• Call us at: +91 9419064094
• Visit us in person at our hotel location
• Submit written requests with proper identification

7. International Data Transfers

7.1 Cross-Border Processing

Your information may be transferred to and processed in countries outside India for:

• Cloud storage and backup services
• Payment processing and fraud prevention
• Customer support and call center operations
• Technology maintenance and updates

7.2 Transfer Safeguards

When transferring data internationally, we ensure:

• Adequate protection through contractual safeguards
• Compliance with applicable data protection laws
• Use of approved transfer mechanisms
• Regular monitoring of third-party practices

8. Data Retention

8.1 Retention Periods

We retain personal information for different periods based on purpose:

Guest Records: 5 years from last stay (as per local regulations) Payment Information: 7 years for accounting and tax purposes Marketing Data: Until consent is withdrawn or 3 years of inactivity Website Analytics: 26 months from collection date CCTV Footage: 30 days unless required for investigations

8.2 Secure Disposal

When retention periods expire:

• Secure deletion of electronic records
• Physical destruction of paper documents
• Verification of complete data removal
• Documentation of disposal procedures

9. Children's Privacy

9.1 Age Restrictions

• We do not knowingly collect information from children under 18
• Parental consent required for minors' personal information
• Parents can request access, correction, or deletion of children's data
• Special protection measures apply to sensitive information

9.2 Family Bookings

For family reservations:

• Primary guest (18+) provides consent for all family members
• Children's information limited to essential service delivery
• Enhanced security measures for family data
• Option to restrict children's information sharing

10. Third-Party Links and Services

10.1 External Websites

Our website may contain links to third-party websites:

• We are not responsible for third-party privacy practices
• External sites have their own privacy policies
• Review third-party policies before sharing information
• Use caution when providing personal information externally

10.2 Social Media Integration

Social media features on our website:

• May collect information about your visits
• Subject to the social media platform's privacy policy
• Your interactions may be visible to other users
• You can control social media privacy settings independently

11. Cookies and Tracking Technologies

11.1 Cookie Types

We use various types of cookies:

Essential Cookies: Required for website functionality Performance Cookies: Help us improve website performance Functionality Cookies: Remember your preferences and settings Marketing Cookies: Deliver relevant advertisements (with consent)

11.2 Cookie Management

You can control cookies through:

• Browser settings and preferences
• Our cookie consent banner
• Third-party opt-out tools
• Direct contact with our privacy team

For detailed information, see our separate Cookies Policy.

12. Updates to This Policy

12.1 Policy Changes

We may update this Privacy Policy to reflect:

• Changes in our business practices
• New legal requirements
• Technology updates and improvements
• Feedback from guests and stakeholders

12.2 Notification Process

When we make significant changes:

• Updated "Last Updated" date at the top of this policy
• Email notification to registered guests
• Website banner announcement
• Opportunity to review changes before they take effect

12.3 Continued Use

Continued use of our services after policy updates constitutes acceptance of the revised terms.

13. Compliance and Oversight

13.1 Regulatory Compliance

We comply with applicable privacy laws including:

• Information Technology Act, 2000 (India)
• Personal Data Protection Bill (when enacted)
• Sectoral privacy regulations for hospitality industry
• International standards where applicable

13.2 Privacy Officer

Our designated Privacy Officer:

• Oversees privacy compliance programs
• Handles privacy-related inquiries and complaints
• Conducts regular privacy impact assessments
• Coordinates with regulatory authorities

13.3 Regular Audits

We conduct regular privacy audits to:

• Assess compliance with this policy
• Identify and address privacy risks
• Update security measures and procedures
• Train staff on privacy best practices

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Hotel Green Karnataka Address: Miskeen Bagh, Near CMP School, Khanyar, Srinagar, Kashmir, India
Phone: +91 9419064094
Email: info@hotelgreenkarnataka.com

Privacy-Related Inquiries:

• Email: info@hotelgreenkarnataka.com (Subject: Privacy Inquiry)
• Phone: +91 9419064094 (Ask for Privacy Officer)
• In-Person: Visit our front desk during business hours

Response Time:

• Email inquiries: Within 48 hours
• Phone calls: Immediate assistance during business hours
• Complex requests: Up to 30 days for complete resolution

15. Complaint Resolution

15.1 Internal Process

If you have privacy concerns:

1. Contact us using the information above
2. We will acknowledge your complaint within 48 hours
3. Investigation and resolution within 30 days
4. Written response with our findings and actions taken

15.2 External Authorities

If you're not satisfied with our response, you may contact:

• Local data protection authorities
• Consumer protection agencies
• Industry regulatory bodies
• Legal counsel for further advice

16. Definitions

Personal Information: Any information that can identify you as an individual Processing: Collection, use, storage, disclosure, or disposal of information Third Party: Any entity other than Hotel Green Karnataka and you Consent: Your voluntary agreement to our privacy practices Data Controller: Hotel Green Karnataka as the entity determining how personal information is processed