1. Introduction

Welcome to Hotel Green Karnataka. These Terms and Conditions ("Terms") govern your use of our website and services, including room reservations, dining, and other hotel facilities. By accessing our website or making a reservation, you agree to be bound by these Terms.

Hotel Information:

• Name: Hotel Green Karnataka
• Location: Miskeen Bagh, Near CMP School, Khanyar, Srinagar, Kashmir, India
• Contact: +91 9419064094
• Email: info@hotelgreenkarnataka.com

2. Definitions

• "Guest" or "You": Any person making a reservation or using our services
• "Property": Hotel Green Karnataka premises and facilities
• "Services": All services provided by the hotel including accommodation, dining, and amenities
• "Reservation": A confirmed booking for accommodation or services
• "Website": Our official hotel website and mobile applications

3. Reservations and Bookings

3.1 Booking Process

• All reservations are subject to availability
• Bookings are confirmed only upon receipt of required deposit or full payment
• We reserve the right to decline any reservation request
• Special requests (room type, floor preference, etc.) are subject to availability and cannot be guaranteed

3.2 Rates and Pricing

• All rates are quoted in Indian Rupees (INR) unless otherwise specified
• Rates are per room per night and exclude applicable taxes and service charges
• Published rates may change without notice for future bookings
• Group bookings may be subject to different terms and pricing

3.3 Payment Terms

• Credit Card: Full authorization required at time of booking
• Online Payment: Secure payment gateway processing
• Cash Payments: Accepted at the property subject to verification
• Corporate Accounts: Subject to pre-approved credit terms

3.4 Taxes and Charges

• All applicable government taxes (GST, luxury tax, etc.) are additional
• Service charges as per hotel policy apply
• Additional charges for extra services will be clearly communicated

4. Check-in and Check-out Policies

4.1 Check-in

• Standard Check-in Time: 2:00 PM
• Early Check-in: Subject to availability and may incur additional charges
• Valid Identification: Government-issued photo ID required for all guests
• Age Requirement: Primary guest must be 18 years or older

4.2 Check-out

• Standard Check-out Time: 12:00 Noon
• Late Check-out: Subject to availability and additional charges may apply
• Express Check-out: Available upon request
• Final Bill Settlement: All charges must be settled before departure

4.3 Registration Requirements

• Government-issued photo ID required for all guests (Aadhaar, passport, driving license)
• Foreign nationals must provide passport and valid visa details
• Hotel reserves the right to deny check-in to unmarried couples or guests with local IDs at management's discretion
• Group bookings require advance guest list submission
• All guests must complete registration formalities as per local laws and hotel policies

5. Cancellation and Modification Policy

5.1 Standard Cancellation

• Free Cancellation: Up to 24 hours before arrival (unless otherwise specified)
• Late Cancellation: 24 hours or less - full night's charge applies
• No-Show: Full reservation amount will be charged

5.2 Special Periods

• During peak seasons, festivals, and special events, stricter cancellation policies may apply
• Advance purchase rates may be non-refundable
• Group bookings have separate cancellation terms

5.3 Modification Policy

• Subject to availability and rate differences
• Changes within 24 hours of arrival may not be possible
• Date changes may result in rate adjustments

5.4 Refund Process

• Eligible refunds processed within 7-10 business days
• Refunds made to original payment method
• Processing fees may apply for certain payment methods

6. Guest Conduct and Responsibilities

6.1 Acceptable Behavior

• Guests must conduct themselves in a respectful and lawful manner
• Noise levels must be kept reasonable, especially during night hours
• Smoking is prohibited in designated non-smoking areas
• Dress code requirements apply in certain areas (restaurants, lobby)

6.2 Prohibited Activities

• Strictly Prohibited: All illegal activities including but not limited to drugs, weapons, gambling, and any unlawful substances or activities
• Bringing outside food and beverages (subject to hotel policy)
• Unauthorized commercial activities
• Bringing pets (except registered service animals)
• Exceeding maximum occupancy limits
• Any activity that disturbs other guests or violates local laws

6.3 Damage and Liability

• Guests are responsible for any damage to hotel property
• Lost key cards incur replacement charges
• The hotel is not liable for theft or loss of personal belongings
• Guests should use safety deposit boxes for valuables

7. Hotel Services and Amenities

7.1 Room Services

• Housekeeping services provided daily
• Room service available as per operating hours
• Laundry and dry cleaning services available
• Wi-Fi internet access (terms may apply)

7.2 Dining Services

• Restaurant operating hours as posted
• Advance reservations recommended for specialty dining
• Special dietary requirements accommodated upon request
• Outside catering may be restricted

7.3 Recreational Facilities

• Use of facilities at guest's own risk
• Age restrictions may apply to certain amenities
• Operating hours and seasonal availability apply
• Additional charges may apply for premium services

8. Privacy and Data Protection

8.1 Information Collection

• We collect personal information necessary for reservation and service delivery
• Guest preferences and history may be maintained for improved service
• CCTV surveillance operates in public areas for security purposes

8.2 Data Usage

• Personal information used solely for hotel operations and guest services
• Marketing communications require explicit consent
• Data may be shared with authorized third parties for service delivery

8.3 Data Security

• Appropriate security measures protect guest information
• Payment card data processed through secure, encrypted systems
• Data retention as per legal requirements and business needs

9. Force Majeure

9.1 Uncontrollable Circumstances

The hotel shall not be liable for failure to perform obligations due to:

• Natural disasters, extreme weather conditions
• Government actions, civil unrest, or war
• Public health emergencies or pandemics
• Infrastructure failures beyond our control

9.2 Alternative Arrangements

• We will make reasonable efforts to provide alternative accommodations
• Refunds or credits may be offered for cancelled reservations
• Travel insurance is recommended for protection against unforeseen circumstances

10. Limitation of Liability

10.1 Hotel Liability

• Our liability is limited to the value of accommodation booked
• We are not responsible for indirect, consequential, or punitive damages
• Maximum liability shall not exceed the total amount paid for services

10.2 Guest Property

• Hotel provides limited liability for guest belongings
• Valuables should be deposited in safety deposit boxes
• Unattended luggage may be removed for security reasons

10.3 Third-Party Services

• Hotel not liable for services provided by independent contractors
• Transportation, tours, and activities arranged through third parties
• Guests enter into direct contracts with service providers

11. Intellectual Property

11.1 Hotel Property

• All content on our website is protected by copyright and trademark laws
• Hotel name, logo, and branding are proprietary to Hotel Green Karnataka
• Unauthorized use of intellectual property is prohibited

11.2 Guest Content

• Photos and reviews submitted by guests may be used for promotional purposes
• Guests retain ownership of their original content
• Hotel reserves right to moderate and remove inappropriate content

12. Complaints and Dispute Resolution

12.1 Guest Complaints

• Complaints should be reported immediately to hotel management
• We strive to resolve issues promptly and fairly
• Written complaints will receive formal response within 48 hours

12.2 Dispute Resolution

• Good faith negotiations shall be the first step in dispute resolution
• Mediation may be utilized for unresolved disputes
• Legal disputes subject to jurisdiction of Kashmir courts

13. Modifications to Terms

13.1 Updates

• These Terms may be updated periodically
• Material changes will be communicated to guests
• Continued use of services constitutes acceptance of revised terms

13.2 Notification

• Updates posted on website with effective date
• Email notification for significant changes (where contact information available)
• Previous versions available upon request

14. Governing Law and Jurisdiction

14.1 Applicable Law

• These Terms are governed by the laws of India
• Jammu and Kashmir state regulations apply where applicable
• Consumer protection laws provide additional rights

14.2 Jurisdiction

• Courts in Srinagar, Kashmir shall have exclusive jurisdiction
• Alternative dispute resolution preferred where possible
• English language version of Terms shall prevail in case of translation disputes

15. Contact Information

For questions regarding these Terms and Conditions:

Hotel Green Karnataka Address: Miskeen Bagh, Near CMP School, Khanyar, Srinagar, Kashmir, India Phone: +91 9419064094 Email: info@hotelgreenkarnataka.com Website: [Hotel website URL]

Guest Relations: Available 24/7 for immediate assistance - +91 9419064094 Management: Available during business hours for formal inquiries - +91 9419064094 Reservations: +91 9419064094 | info@hotelgreenkarnataka.com

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

17. Entire Agreement

These Terms constitute the entire agreement between the hotel and guests regarding the use of our services and website. They supersede all prior communications, agreements, and understandings, whether written or oral.